- Service Provider Data
- General Provisions
- Contracting Parties
- Way and Conditions of Using the Services
- Prices, Offers and Discounts
- Cancellation Conditions
- Payment Method, Guarantee
- Use and Conditions of the Services
- Refusal of Fulfilment of the Agreement, End of the Service Obligation
- Accommodation Guarantee
- The Guest?s Illness or Death
- Guest Rights
- Guest Obligations
- The Contracting Party?s Liability for Damages
- The Service Provider?s Obligations
- The Service Provider?s Liability for Damages
- Security of Managed Data
- Force Majeure
- Scope of the General Terms and Conditions
- Applicable Law and Proceeding Court
1. Service Provider Data
Address: 17. Árpád Street, 2800 Tatabánya, Hungary
Bank address: 45. Igmándi Street, 2900 Komárom, Hungary
Bank account number: HUF: 63200133-110177818-00000000
IBAN HUF: HU 18 6320 0133 1101 7718 0000 0000
VAT number: 10337666-2-11
Registration number: 11-10-000387
2. General Provisions
2.1. The Hotel General Terms and Conditions (hereinafter referred to as: ?GTC?) summarize the contractual contents based on which the Service Provider generally concludes accommodation agreements with its Guests.
2.2. Individual conditions are not part of these GTC, however, the possibility of concluding special agreements with travel agents or travel organisers with conditions matching the given business is not excluded.
3. Contracting Parties
3.1. The Guest uses the services provided by the Service Provider.
3.2. If the Guest sends his or her order in respect of the services directly to the Service Provider, the Guest shall be regarded as a contracting party. If the conditions are met, the Service Provider and the Guest shall become the contracting parties (hereinafter referred to as: the ?Contracting Parties?).
3.3. If the order in respect of the services is being made to the Service Provider by a third party entrusted by the Guest (hereinafter referred to as: the ?Agent?) the conditions for the cooperation are regulated in the agreement between the Service Provider and the Agent. In this case the Service Provider is not obliged to check whether the representation of the Guest by the third party is lawful or not.
4. Way and Conditions of Using the Services
4.1. As a reply to the Guest?s oral or written call for an offer the Service Provider sends a written offer in every case. The Service Provider shall be free from its undertakings made in the offer if it does not receive any precise order within 48 hours from sending it.
4.2. The agreement is exclusively regarded as concluded if the booking made by the Guest in writing is confirmed by the Service Provider also in writing; the so concluded agreement shall be regarded as a written agreement. Oral bookings, agreements, modifications or their oral confirmation by the Service Provider are not regarded as an agreement.
4.3. The accommodation agreement shall be concluded for a limited period of time.
- 4.3.1. If the Guest definitively leaves the room before the end of the agreed term, the Service Provider shall be entitled to claim the contractual price for the entire term. The Service Provider is entitled to re-sell the room left before the end of the term.
- 4.3.2. The extension of the accommodation term initiated by the Guest is subject to the Service Provider?s prior consent. In this case the Service Provider may set as a condition that the already provided services are paid.
4.4. The agreement may only be modified and/or amended by a written agreement signed by the Parties.
5. Prices, Offers and Discounts
5.1. The Hotel?s actual list prices are published on the information sheet in the Hotel hall and also in the rooms. The prices for other Hotel services are at your disposal in the respective Hotel area.
5.2. The Service Provider may change its published prices without prior notice.
5.3. When providing information about the prices, the Service Provider also marks the amount of tax (VAT, tourism tax) included in the price prescribed by law and applicable on the day of providing the offer. Surcharges because of any amendment of tax laws in force are being invoiced to the Contracting Party after a prior notification.
5.4. The Guest may always receive information about actual service prices at www.hotelkristaly.eu.
5.5. Discounts for Children
We offer the following discounts for children in case they are accommodated in the same room as their parents:
- from 0 to 3 years: 100%
- from 3 to 10 years: 50% discount from the price of the extra bed
- from 10 to 17 years: the price of the extra bed is charged
5.6. Placing an extra bed is only possible in selected types of rooms.
In case extra beds are required, such demand shall be indicated at the time of booking the room(s).
5.7. The Hotel grants Hotel Alliance discount for members depending on the actual occupancy, with the exception of special season.
5.8. Special seasons determinded by the Hotel: local festivals and public holidays.
6. Cancellation Conditions
6.1. In case the Hotel did not determine other conditions in its offer, the following conditions prevail for cancellation and modifications:
- cancellation is free in case of a week prior to the confirmed arrival;
- in case of a cancellation within 6-2 days prior to the confirmed arrival the Hotel charges the accommodation price for one night;
- in case of a cancellation within 24 hours prior to the confirmed arrival day the penalty shall be 100% of the total accommodation price
If the Contracting Party is a business organisation (including business companies, social organisations, churches, local governments, local government-operated institutions, governmental organisations and their institutions, etc.), the penalty shall be paid by the Contracting party/Client also if the accommodation would have been paid directly by the Guest proceeding on behalf of the Client.
6.2. If the Contracting Party secured the service by providing advance money and does not arrive on the arrival day (and no written cancellation exists), the Service Provider may use the entire amount of the advance money determined in the agreement as penalty. In this case the Service Provider reserves the accommodation for the Contracting Party until 12:00 o?clock of the day following the arrival day; the Service Provider?s service obligation ends at this point.
6.3. If the Contracting Party did not secure the services by way of advance money, credit card guarantee or any other way determined in the agreement, the Service Provider?s service obligation ends on the arrival day at 18:00 o?clock local time.
7. Payment Method, Guarantee
7.1. The price of the booked services shall be paid latest on departure or, in case of individual agreemanet, later. The Service Provider is entitled to issue a proforma invoice of the services rendered as well. The Hotel requires a 50% prepayment of the booked services, and is entitled to charge 100% of the accommodation fee upon arrival.
7.2. A Szolgáltató a szolgáltatás Szerződés szerinti igénybevételének, és az ellenérték kiegyenlítésének biztosítékaként As a collateral of the use if services according to the contract and of the payments of the fees, the Service Provider is entitled for:
- credit card guarantee, meaning that counter-value of the booked services becomes blocked on the account of the Guest
- prepayment of part or total of the booked services, based on a proforma invoice
7.3. Payment on the spot is possible:
- cash in HUF;
- other payment methods, such as credit and debit cards, money transfer based on individual contracts, Hungarian Travel Cheques, OTP Széchenyi Pihenő Card and vouchers issued by the Hotel.
8. Use and Conditions of the Services
8.1. The Guest is entitled to occupy the booked premises on the agreed day after 14 pm, and shall leave the room until 11 am on the day of departure, or according to individual agreement between the Parties.
8.2. If the Guest does not show up on the agreed day until 18:00 o?clock, the Service Provider shall be entitled to step back from the agreement, except if the parties agreed in a later arrival time.
8.3. If the Guest paid advance money, the room(s) remain(s) reserved until 12:00 o?clock of the next day latest.
8.4. Depending on the hotel?s occupancy rate, earlier arrival or later departure is possible for a certain charge. If you wish to use this service, please notify our Reception on the day prior to your arrival.
9.1. Pets (dogs, cats, ferrets, rabbits) may be brought in for the charge determined in the price list. Dogs shall wear a muzzle in the public spaces (hall, corridors) of the Hotel.
9.2. Only pets with valid rabbies vaccination papers may be brought into the Hotel, papers shall be shown in the Reception. Any damages caused by the pet in the room or the Hotel areas shall be compensated by the Guest. Pets must be on leash in the Hotel areas and must not enter the Restaurant and the Wellness Space.
Csak érvényes, veszettség ellen beoltott kutya, macska fogadása engedélyezett. Az érvényes oltási könyvet be kell mutatni a recepción. Az állatok által a szállodában illetve a szobában okozott kár megtérítése a Vendéget terheli, az állat behozatalával ezt tudomásul veszi.
A szálloda területén az állatot kizárólag pórázon lehet sétáltatni (kutya), vagy hordozóban (többi állat) kell tartani. Háziállat a Crystal Spa&Relax wellness részlegbe és az Esterházy Étterembe nem vihető be.
10. Refusal of Fulfilment of the Agreement, End of the Service Obligation
10.1. The Service Provider is entitled to immediately terminate the accommodation agreement and so to refuse to provide its services if
- the Guest does not use the room or premises provided to him/her properly;
- the Guest acts against the security or order of the Hotel, if his or her behaviour with the staff is objectionable or rude, if he or she is under the influence of alcohol or drugs or if he or she threatens or offends others or if his or her behaviour is inacceptable in any other way;
- the Guest suffers from any infective disease;
- the Contracting Party fails to comply with his or her obligation to pay advance money until the determined deadline.
10.2. If the agreement between the Parties is not carried out because of force majeure, the agreement shall terminate.
11. Accommodation Guarantee
11.1. If the Service Provider?s Hotel is not able to secure the services determined in the agreement because of its own fault (e.g. overload, provisional operation problems, etc.), the Service Provider shall provide an accommodation for the Guest immediately.
11.2. The Service Provider is obliged to provide:
- the services listed in the agreement for the price confirmed and for the term agreed therein ? or until the termination of the hindrance ? at another accommodation site of the same level or higher;
- a free-of-charge phone call possibilty for the Guest
- free-of-charge transfer for the Guest to the other accommodation site and back to the Hotel if it happens.
11.3. If the Service Provider completely fulfils its obligations in this respect, and if the Guest accepts the offered replacement accommodations, the Contracting Party may not have any subsequent demands for damages.
12. The Guest?s Illness or Death
12.1. If during the Guest becomes ill during his or her stay at the Hotel and is not able to look after himself or herself, the Hotel offers him or her medical attention.
12.2. In case the Guest passes away, the Service Provider claims the costs from the dead person?s relative, heir or the one paying his or her invoice; such costs may be eventual medical and procedure costs, provided services prior to the date of death and eventual damages in equipment or related to illness/death.
13. Guest Rights
13.1. By concluding the accommodation agreement the Guest is entitled to the normal use of the leased premises and of the installations of the accommodation site accessible for the guests (Crystal Spa Relax, underground garage) without any special conditions and also to be served in the opening hours. The Guest is also entitled to the use of other services with extra charges of the Hotel price list.
13.2. The Guest may file a complaint during his or her stay at the accommodation site in respect of the services provided by the Service Provider. The Guest shall do so by leaving a note in the Hotel?s Guest Book at the Reception, or ask the Service Provider to record a report. Every complaint is investigated by the Service Provider individually.
14. Guest Obligations
14.1. Payment of the agreed price is due until the deadline determined in the booking confirmation or at the termination of the accommodation agreement.
14.2. If Guests bring food or beverages into the Hotel and consume them in public areas, in this respect the Service provider is entitled to invoice an equitable fee (this is the so-called ?cork price? in case of drinks). It is forbidden for Guests to take away food or beverages from the Hotel?s catering areas.
14.3. Before using any electronic device brought into the hotel by Guests and not usually required for travel, one must ask for the approval of the Service Provider.
14.4. The Hotel?s Guests may park in our undergroung parking place for free of charge.
14.5. In the parking place one must comply with traffic rules. The speed limit for vehicles is 5 km/h.
14.6. Please throw garbage into dust bins placed in the premises and in the rooms of the Hotel. It is forbidden to move furniture or to take it outside the rooms or the building.
14.7. Guests may use devices or equipment placed in the Hotel area at their own risk and shall strictly follow the posted Instructions of Use.
14.8. According to Act XLII of 1999 on the protection of non-smokers, from 01.01.2012 the Hotel is non-smoker area. Therefore it is forbidden to smoke in the Hotel?s closed areas (including guest rooms), public space and in all open-air areas (including terraces, balconies, parking areas, etc.). The Hotel placed the signs calling your attention on complying with this legal provision in places prescribed by law. Hotel staff members are entitled to warn guests and any other person in the Hotel to comply with this legal provision and to instruct them to terminate unlawful conduct. Guests and other persons in Hotel areas shall comply with legal provisions and follow the staff?s instructions in this respect. If based on the respective legal provisions the competent authority fines the Hotel because of the unlawful conduct of any guest or other person in the Hotel, the Service Provider reserves its right to invoice the amount of such fine to the violating person and to claim the amount of the fine from him/her. The Service Provider shall also charge a 10.000 HUF extra housekeeping fee for smoking in the room.
14.9. In case of fire please notify the Reception immediately. Guest must leave their rooms and the Hotel area as soon as possible based on the fire escape plan displayed in the Hotel rooms and public areas. Use of the elevators is forbidden in case of fire!
14.10. Guests using rooms or public devices or equipment together are unanimously liable for any damage occurred from improper use.
14.11. The Hotel?s written approval and respective official authorisations procured by the Guest are required to use fireworks brought by the Guest or to any other activity subject to authorisation.
14.12. The Guest shall see that any child under the age of 14 for whom he or she is liable shall stay under his or her supervision in the Hotel of the Service Provider.
14.13. Guests must report suffered damages immediately to the Hotel and provide all necessary information and data required to clarify the circumstances of the occurred damage or for the police report or for the police procedure.
14.14. Guests expressly acknowledge that in public areas of the Hotel (except cloak rooms and toilets but including parking areas and external areas near to the Hotel) a closed circuit camera system is operational; the recorded videos are deleted according to applicable laws.
14.15. Guests (including visitors of the Hotel Guests) shall use properly the public areas of the Hotel at all times, paying attention to other Guests.
14.16. Guests are required to return room cards at the Reception upon departure. In the absence of the card the Guest is obliged to pay the cost that the Hotel charges for the missing card. Room cards can be used to enter the room until 11:00 o?clock of the check-out day, after which ? unless individually agreed otherwise ? it loses its validity.
15. The Contracting Party?s Liability for Damages
The Guest undertakes liability for any damage suffered by the Service Provider or Third Party because Guest or other persons under the responsibility of the Guest. The Guest?s liability also applies in such cases when the aggrieved party is entitled to sue for damages directly to the Service Provider.
16. The Service Provider?s Obligations
The Service Provider is obliged to:
- provide the booked accommodation and other services according to applicable regulations and service standards.
- check the written complaints of the Guest and to take necessary actions to solve the problem; such actions have to be logged in writing.
17. The Service Provider?s Liability for Damages
17.1. The Service Provider undertakes liability for any damage suffered by the Guest because of loss, damage or destruction of his or her belongings; this applies only if the Guest placed such belongings in areas/places determined by the Service Provider or in his or her room or if he or she gave them to a staff member of the Service Provider whom he or she may have regarded as a person entitled to take over the Guests? belongings.
17.2. The Service Provider?s liability does not cover damages occurred because of any external unavoidable reason not attributable to the Service Provider?s staff or its Guests or if caused by the Guest himself or herself. The Service Provider?s liability does not cover damages that are consequences of House Policy violation; House Policy is published in the guest?s information dossier in every room.
17.3. The Service Provider may determine areas in the Hotel not accessible for Guests. The Service Provider is not liable for any eventual damage or injury of the Guest occurred in such areas.
17.4. Liability of Crystal Spa&Relax only covers those valuables that are usually carried to the spa area.
17.5. The Guest shall report the damage immediately and shall provide all the information required for the investigation of the incident.
17.6. The Hotel provides safe in rooms with user instructions displayed next to it. The safe is used exclusively by the Guest, therefore, the Service Provider is not liable for valuables stored there by the Guest.
If the Guest should fail to fulfil his or her payment obligation in respect of penalty-bound services booked in the agreement but not used, the Service Provider shall have a lien on all his or her personal belongings brought inside the Hotel in order to secure the Hotel?s claims. Based on that right, the Service Provider is entitled to hinder the removal of those belongings until the Guest?s payment obligation has been fulfilled.
19. Security of Managed Data
19.1. If you wish to subscribe to our Newsletter on our homepage, you have to provide your name and e-mail address. By subscribing to the Newsletter the User agrees that we manage provided user data. The Service Provider manages the data until the respective person pleas for their deletion.
19.2. Unsubscribing is possible in every Newsletter by way of a direct link or on the homepage itself.
19.3. The User is responsible for the authenticity of provided personal data.
19.4. The Service Provider protects the data particularly from unauthorised access, modification, forwarding, disclosure, erasure or destruction and from accidental destruction or damage.
19.5. The Service Provider cooperates in protecting the data with the server operators.
19.6. Only the data manager?s staff members may access personal data provided by the User. Personal data are not forwarded by the data manager to any third party except the ones named.
19.7. The Service Provider does not provide any personal data to third parties except if the respective person provides his or her expressed consent thereto.
19.8. The User acknowledges that based on applicable laws the Service Provider is obliged to forward personal data to the requesting authorities if legal requirements are met. Users may not file a complaint against data provisions based on laws or decisions of the authorities or courts.
20. Force Majeure
Events (e.g. wars, fires, floods, extraordinary weather, electricity shortages and strikes) not able to be controlled by the Parties (force majeure) free any Party from his, her or its contractual obligations until the respective event or circumstance exists. The Parties agree to do their best to avoid such circumstances and to settle the consequences of such events as soon as possible if they happened.
21. Scope of the General Terms and Conditions
The GTC is published on the Service Provider?s website. By accepting the confirmation of the booked services, the Contracting Party (Guest, Agent) acknowledges the GTC.
22. Applicable Law and Proceeding Court
Provisions of the Hungarian Civil Code are applicable in all legal disputes between the Service Provider and the Contracting Party. The competent court with jurisdiction for the conduction of a legal procedure shall be the Local Tribunal or the Local Court of Tatabánya.
Gasztro Kristály Zrt.